Management Contractor

I work in commercial property leasing and management.?
Why are we so hard for people to stop, ie the dont return phone calls, dont turn to vision, Pompus customers and, when they finally sign, that's when we put the knife to be as uncooperative as possible, do not let contractors on site, offer poor service, ignored complaints Tennant, the list is endless. I worked for operators of small and large and all the same thing WHY?
CUS once then signed the Copany know they put their moneyssssssss
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